Ikigai of Conversational.AI

A few years back I read this little blue book Ikigai. Ikigai (ee-key-guy) is a Japanese concept that combines the terms iki, meaning “alive” or “life,” and gai, meaning “benefit” or “worth.” When combined, these terms mean that which gives your life worth, meaning, or purpose. Ikigai is similar to the French term “raison d'etre” or “reason for being.”Ikigai is the... Continue Reading →

Empathy for Responsible AI

When Tay - the Twitter chatbot came down in under 24 hours, Satya Nadella wrote to his AI team. "Keep pushing, and know that I am with you ... (The) key is to keep learning and improving." And how the Microsoft Azure AI team has learned, improved, and pushed the boundaries. One of the 12 winners of... Continue Reading →

Why I’m excited about Conversational AI

One of the most common questions I get asked is "Why are you so excited about Conversational AI?" Here's why. Conversational AI is changing the computing paradigm with a shift in not just how we see machines but how machines see us. 👀 Historically, humans have had to learn the way of the machine."Great website!"... Continue Reading →

Using Enterprise Chatbots to Transform Work Culture

Customer care AI chatbots like website chat windows and interactive phone system auto attendants have become mainstream solutions for transforming the customer experience. However, implementing chatbots for internal use is a growing trend in comprehensive digital strategies that strive to enable a modern business culture of agility, creativity and innovation. Corporates investing in these internal... Continue Reading →

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