Bots- beat the Imposter Syndrome!

The first and the best thing a bot can do to help is to admit it’s one.

Bot creators name and design bots to mimic a human agent experience.

This anthropomorphism can backfire.

Studies suggest that as many as 20% of call center interactions involve hostile, angry, complaining customers.

Humanizing bots led to false perceptions.

Customers felt like their expectations are violated, leading to decreased satisfaction.

The more a bot resembled a human, the more it expected to solve their problem!

Reducing a bot’s humanlike traits is shown to have tempered the effects.

Bot or human, Owning up to who you are is a great start.

Beat that imposter syndrome!

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